Refund policy

Thank you for shopping at THEBURNTTOAST. Please note that all purchases are final and cannot be returned. However, we do offer exchanges under the following circumstances:

1. Manufacturing Defect: In the unlikely event that there is a manufacturing fault for which we are responsible, you may return the item within two weeks of receipt. Upon receiving your return, we will conduct a quality check. If the defect is approved, we will promptly send you a replacement. You will receive an email notification once your return is processed.

2. Incorrect Size: If the item you receive is not the correct size, we are happy to exchange it for the right size or make alterations as needed. Please contact us via email at info.theburnttoast@gmail.com or message us on WhatsApp at +91 7418999618 to initiate the exchange process. Depending on your location and the alterations required, delivery times may vary.

For returns via post or courier, kindly email us at info.theburnttoast@gmail.com or message us on WhatsApp at +91 7418999618 with your name, address, order number, and reason for return. Please ensure that items are securely packaged to prevent damage during transit. We recommend using a registered and signed-for courier service for returns and retaining the tracking details until we confirm receipt.

THEBURNTTOAST is not liable for any items lost in transit, so we encourage you to use a reliable shipping method.

Thank you for your understanding.